Mandate of the Veterans Ombudsman

Go down

Mandate of the Veterans Ombudsman

Post by Trooper on Thu 12 Oct 2017, 7:20 am

The mandate of the Ombudsman, found in the Order in Council P.C. 2007-530, shall be:

  • to review and address complaints by clients [of Veterans Affairs Canada] and their representatives arising from the application of the provisions of the Veterans Bill of Rights;

  • to identify and review emerging and systemic issues related to programs and services provided or administered by the Department or by third parties on the Department's behalf that impact negatively on clients;

  • to review and address complaints by clients [of Veterans Affairs Canada] and their representatives related to programs and services provided or administered by the Department or by third parties on the Department's behalf, including individual decisions related to the programs and services for which there is no right of appeal to the (Veterans Review and Appeal) Board;

  • to review systemic issues related to the (Veterans Review and Appeal) Board; and

  • to facilitate access by stakeholders to programs and services by providing them with information and referrals.

Order in Council P.C. 2007-530: http://www.ombudsman-veterans.gc.ca/eng/about-us/ombudsman/order

Veterans Bill of Rights: http://www.ombudsman-veterans.gc.ca/eng/about-us/rights

http://www.ombudsman-veterans.gc.ca/eng/about-us/mandate
avatar
Trooper

Administrator

Posts : 963
Join date : 2017-10-07

http://cvdbsf.forumotion.com/

Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum